IOS Diagnostics

iOS Diagnostics is an utility app developed by Apple for internal use by its Apple Support staff in troubleshooting issues with iOS devices.

Description
This app was introduced as a hidden feature of iOS 5, and superseded Behavior Scan, which was used by Genius Bar staff from a Mac running Mac OS X. The iOS version, located at  , was developed so that users could be better helped over the phone if access to an Apple retail store was not practical. The app generates a ticket number and reference code that can be verbally shared with support staff, or wirelessly transmitted from the customer's device to the support staff's device.

In iOS 8.3, an updated app at   was introduced as part of Apple Service Toolkit 2. It can be opened by typing "diagnostics://" into Safari or by entering a diagnostic ticket number at. This was updated again in iOS 10.3 with a Diagnostics mode that can be triggered by booting an iPhone while holding down a combination of buttons and plugging in a Lightning cable that has been connected to power.

Version history

 * 1.1.11
 * 1.2.1
 * 1.2.2
 * 1.3.1
 * 1.3.3
 * 1.3.4