Behavior Scan was a utility that was internally used by Apple Support staff for troubleshooting early iOS devices. It needed to be run from a Mac OS X system connected to the iOS device in question.[1]
Reported information[]
- iPhone OS version.
- Last restore date.
- Last sync and/or backup date.
- Dropped call statistics, including by day of the week.
- Battery statistics including charge cycles/number of charges, original capacity, current capacity, etc.
- Usage time since last charge.
- Airtime over the last 2 weeks.
- Total modem resets.
- Total hours of operation count.
- A total hard reset count.
- Third party apps.*
- NOTE: Apple support staff have been known to be able to detect jailbreaking during a scan, which would normally void the device's warranty.[2]
History[]
As of iOS 4.1 in 2010, the utility had been ported to iOS. Starting with iOS 5 in 2011, a new utility named iOS Diagnostics could be run directory from the iOS device without the need to be tethered to a Mac. A ticket number and reference code would then be generated to be verbally shared with support staff, or wirelessly transmitted from the customer's device directly to the support staff's device.[3]
References[]
- ↑ The program genius' run on your iPhone is called... by acfusion29, MacRumors. 2009-03-08.
- ↑ Apple Genius Bar’s “Behavior Scan” Software (Jailbreakers be warned!) by Noah G. Jaehnert. 2010-03-16.
- ↑ /Applications/iOS Diagnostics.app, The iPhone Wiki. Accessed 2022-06-15.
External links[]
- Behavior Scan.app at The iPhone Wiki
